FAQs.
How many Tandems do you have?
Currently we have two near identical Tandems for hire 'Tillie' & 'Timmy'. Meaning you can double up for some foursome fun!
Do I need to book/pay in advance? Booking in advance is highly recommended. However, we will always do our best to accommodate some spontaneous saddle action if we can. A £20 reservation fee is required upon initial booking with the remaining hire fee due at least 24hrs before the start date.
An additional security/damage deposit of £100 is required along with proofs of identity. The deposit will be refunded once the Tandem(s) and equipment are returned undamaged. The security deposit can be received in cash if preferred
How do I pay? Payment can be made via Bank Transfer (preferred), Invoice Payment Link, PayPal or Credit/Debit Card. We can also take Cheque but please allow up to 12 working days to clear.
What ID do I need to provide? Passport or UK Driving Licence is required from the main hirer, along with a current proof of address dated within the last 3 months.
Where do you deliver? We are lucky enough to be based in the glorious County of Herefordshire, England. Therefore, local delivery/collection is free within the 'HR' postcode area. We can deliver anywhere within mainland UK (subject to availability & sufficient notice) for a charge of 85p per mile. If your location is over 75 miles away from us, a 2-day minimum hire is required.
What do I need to wear? If you are hiring a Tandem for static or display purposes then whatever you want! If you plan to ride the Tandem then wear clothing you feel comfortable in. We recommend a few layers and waterproofs as necessary to allow for everything the glorious British weather can throw at you. In addition, nothing too loose that may get caught in moving parts. We also recommend that you wear a Helmet!
Can I hire a Helmet? Ideally if you own one then please use it. Alternatively we can provide helmets at an additional cost of £8 per helmet. All helmets are cleaned and sanitised before and after use.
Who rides at the front/back? The 'Captain/Pilot' is the person who is seated at the front and is usually the taller/heavier of the two riders with the person at the back (stoker) being the smaller/lighter of the two riders.
Is there a height/weight restriction? If you are hiring to ride then there is a combined weight limit of 170kg. Whether you are an adult or child, any combination of the below heights will work perfectly:
- Front Rider (Captain/Pilot) 5' 2" - 6' 5"
- Rear Rider (Stoker) 4' - 6'
Does the Tandem work with just one rider? Yes, a Tandem can be ridden with just the 'Captain/Pilot' at the front. Therefore if you are planning to surprise your pedal pal then you can turn up flying solo. However, as our name suggests...'It Takes 2 To Tandem'!
Do you hire bags? Yes! Our Tandems will come with a basket and pannier bags free of charge for you to carry your belongings or dress with flowers/decorations for your wedding day! These will always be provided unless requested otherwise.
What happens if I get a puncture/breakdown? Unfortunately these things happen from time to time. We do supply a standard puncture repair kit and pump to hopefully get back on your 2-wheel adventure as quick as possible. It is important you do not ride with a flat tyre as it can damage the wheel and subsequently incur additional charges. Worst case scenario our insurance policies include our Cycle Rescue Service so please contact us and we can arrange this for you.
Do you provide locks & lights? You receive a Sold Secure Silver Standard lock with your Tandem. It is your responsibility to ensure the Tandem is not left unattended and when away from the bike, it is secured to an immovable object in a way we will demonstrate to you. If a dusk/night time ride is on the cards then lights can be provided upon request. Locked or unlocked, the Tandem is the hirers responsibility.
What happens if I need to cancel? You will need to inform us via phone/email if you wish to cancel. Advanced bookings which are cancelled up to 7 days of the hire date have a £4 cancellation fee. If you decide to cancel within 7 days and up to 24hrs of the pick-up/drop-off date then we will retain 25% of your full hire fee (excluding delivery costs if applicable).
Have a question that we haven't covered? Please contact Chris or Jason on the numbers provided or email us at ittakes2totandem@outlook.com. Please keep in mind this is a business we have started alongside working full time so do bear with us and we will reply as soon as possible.
Do I need to book/pay in advance? Booking in advance is highly recommended. However, we will always do our best to accommodate some spontaneous saddle action if we can. A £20 reservation fee is required upon initial booking with the remaining hire fee due at least 24hrs before the start date.
An additional security/damage deposit of £100 is required along with proofs of identity. The deposit will be refunded once the Tandem(s) and equipment are returned undamaged. The security deposit can be received in cash if preferred
How do I pay? Payment can be made via Bank Transfer (preferred), Invoice Payment Link, PayPal or Credit/Debit Card. We can also take Cheque but please allow up to 12 working days to clear.
What ID do I need to provide? Passport or UK Driving Licence is required from the main hirer, along with a current proof of address dated within the last 3 months.
Where do you deliver? We are lucky enough to be based in the glorious County of Herefordshire, England. Therefore, local delivery/collection is free within the 'HR' postcode area. We can deliver anywhere within mainland UK (subject to availability & sufficient notice) for a charge of 85p per mile. If your location is over 75 miles away from us, a 2-day minimum hire is required.
What do I need to wear? If you are hiring a Tandem for static or display purposes then whatever you want! If you plan to ride the Tandem then wear clothing you feel comfortable in. We recommend a few layers and waterproofs as necessary to allow for everything the glorious British weather can throw at you. In addition, nothing too loose that may get caught in moving parts. We also recommend that you wear a Helmet!
Can I hire a Helmet? Ideally if you own one then please use it. Alternatively we can provide helmets at an additional cost of £8 per helmet. All helmets are cleaned and sanitised before and after use.
Who rides at the front/back? The 'Captain/Pilot' is the person who is seated at the front and is usually the taller/heavier of the two riders with the person at the back (stoker) being the smaller/lighter of the two riders.
Is there a height/weight restriction? If you are hiring to ride then there is a combined weight limit of 170kg. Whether you are an adult or child, any combination of the below heights will work perfectly:
- Front Rider (Captain/Pilot) 5' 2" - 6' 5"
- Rear Rider (Stoker) 4' - 6'
Does the Tandem work with just one rider? Yes, a Tandem can be ridden with just the 'Captain/Pilot' at the front. Therefore if you are planning to surprise your pedal pal then you can turn up flying solo. However, as our name suggests...'It Takes 2 To Tandem'!
Do you hire bags? Yes! Our Tandems will come with a basket and pannier bags free of charge for you to carry your belongings or dress with flowers/decorations for your wedding day! These will always be provided unless requested otherwise.
What happens if I get a puncture/breakdown? Unfortunately these things happen from time to time. We do supply a standard puncture repair kit and pump to hopefully get back on your 2-wheel adventure as quick as possible. It is important you do not ride with a flat tyre as it can damage the wheel and subsequently incur additional charges. Worst case scenario our insurance policies include our Cycle Rescue Service so please contact us and we can arrange this for you.
Do you provide locks & lights? You receive a Sold Secure Silver Standard lock with your Tandem. It is your responsibility to ensure the Tandem is not left unattended and when away from the bike, it is secured to an immovable object in a way we will demonstrate to you. If a dusk/night time ride is on the cards then lights can be provided upon request. Locked or unlocked, the Tandem is the hirers responsibility.
What happens if I need to cancel? You will need to inform us via phone/email if you wish to cancel. Advanced bookings which are cancelled up to 7 days of the hire date have a £4 cancellation fee. If you decide to cancel within 7 days and up to 24hrs of the pick-up/drop-off date then we will retain 25% of your full hire fee (excluding delivery costs if applicable).
Have a question that we haven't covered? Please contact Chris or Jason on the numbers provided or email us at ittakes2totandem@outlook.com. Please keep in mind this is a business we have started alongside working full time so do bear with us and we will reply as soon as possible.